Return Policy

We hope that you never have to return a product. At the same time, we would be there to help you whenever you do so due to certain circumstances. Though we follow a strict return policy, there are certain exceptions to make your shopping experience better with us. As a first step we are laying out our return policy to take care of your hassles.


Order was damaged when received: We take utmost care while packaging to ensure that the product reaches you the way you had seen it on our website. However, due to situations beyond our control, the items delivered might get damaged in transit. We would be more than happy to replace or cancel your order under such circumstances. Under the return policy, the customer has to notify us about the damage within 24 hours of receiving the order. Please email the details to us regarding the damaged order at bavnaquariums@gmail.com.


Incorrect items received: We are proud of the robustness of our fulfillment process and the right shipment would reach the right person at the right place. In case you receive items that are different from the ones you ordered, we will ship the required items to you right away once we receive the incorrect ones sent to you (please read Return Policy mentioned below for further clarification). Kindly note PLANTS color may varry subject to availability in stock, which further can not be exchanged/ replaced. Please email the details to us regarding the incorrect items received on bavnaquariums@gmail.com.


Once the customer has decided that certain items/or entire order needs to be returned, the customer has to follow the process mentioned below:


Notify us about the return within 24 hours of receiving the order. Any delay caused might lead to the cancellation of the whole process. You need to mail the details (product photographs of the faulty/wrong items received, Invoice and the Package in which you received the products) to bavnaquariums@gmail.com.


Once you get a confirmation from our side that the items can be exchanged or delivered, you will have to courier those to us (in case of wrong item received) as well. Once we receive the items, we will ship the products and also adjust the money you spent on the courier in whatever mode company feels to adjust the same.


If you have any query or question about returns, please feel free to Contact Us or Call us at 0734-0707-789

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On Orders Over Rs 200*

Order Return

Return Within 7 days

+91-987-764-0296

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